Last Updated: August 18, 2026
This page explains returns and refunds for Roivento men’s outerwear. Operator: Guangzhou Qingmu Clothing Co., Ltd.（广州青木服装有限公司）.
Business days = Monday–Friday, excluding U.S. federal holidays.
Time limits
You may request a return within 30 days of delivery for eligible preference returns.
For November and December purchases, the return window may extend through any day in January, as stated at the time of your order where applicable.
For defects, damage on arrival, wrong size/color shipped in error, or clear listing issues, contact us ideally within 7 days of delivery and attach clear photos of the item and packaging.
Eligible vs not
Often accepted (if approved):
- Arrived damaged, defective, or not the item ordered
- Material or color materially different from the listing
- Unused, unwashed jacket with tags and original packaging (change of mind), when we approve it
Usually declined:
- Worn, washed, altered, or missing tags
- Returns after the stated window
- Parcels sent back with no prior approval
- Final-sale items marked non-returnable (except when the fault is ours)
How to start (approval first)
- Email service@roivento.com or call +1 332-296-6970 with your order number and reason; include photos for product issues.
- Wait for written approval, RMA details if used, and return instructions (typically 1–2 business days).
- Pack the garment securely in its packaging when possible.
- Ship only to the destination in your approval message, with tracking.
Do not mail returns to our China facility or to the Brooklyn mailing address unless that exact destination appears in your approval email.
Return destination
We provide the authorized return address after approval. The Brooklyn mailing address on this site is for correspondence and processing—not a walk-in drop-off and not for unannounced parcels.
Return shipping cost
Our error (damage, defect, wrong item, serious misdescription):
- We cover reasonable return postage when applicable
- Refund of product price and original outbound shipping if you paid any
- No restocking fee
- A replacement may be offered when stock allows
Change of mind / fit preference:
- You pay return shipping
- Refund of product price only; original shipping is non-refundable
- No restocking fee
When refunds post
After we receive and inspect the return, approved refunds are usually submitted within 5–7 business days to the original payment method. Banks may need another 5–10 business days to show the credit.
Returns that fail inspection
If the item is not as described in your request or was never authorized, we will email you. We may ship it back at your expense or close the case without a refund if there is no timely reply.
Chargebacks
Please contact us before filing a dispute with your bank so we can resolve fit, shipping, or product issues directly when possible.
Returns support
Email: service@roivento.com
Phone: +1 332-296-6970
Reply window: 1–2 business days
Hours (Eastern Time): Monday – Friday, 9:00 AM – 6:00 PM ET
Operating company
Guangzhou Qingmu Clothing Co., Ltd.
（广州青木服装有限公司）
China production & registration
Room A14, 2nd Floor, Room 211, Building 2,
No. 412 Jinling South Road, Nansha District,
Guangzhou, Guangdong 511458, China
U.S. mailing address
1698 Broadway
Brooklyn, NY 11207
United States