Last Updated: August 18, 2026
Roivento sells men’s outerwear, including jackets and coats for daily and seasonal wear. This page explains how we deliver orders in the United States. The store is operated by Guangzhou Qingmu Clothing Co., Ltd.（广州青木服装有限公司）.
Times use Eastern Time (ET). A business day is Monday–Friday, excluding U.S. federal holidays.
Where we deliver
We ship to street addresses in the contiguous United States (the lower 48 states) and Washington, D.C.
We do not ship to Alaska, Hawaii, U.S. territories, APO/FPO/DPO military addresses, P.O. Boxes, or addresses outside the United States. Orders with an ineligible address may be canceled and refunded.
What shipping costs
- Order subtotal $100 or more (before tax): free standard shipping
- Order subtotal under $100: $9.99 flat standard shipping
Checkout shows the final shipping amount after discounts. We do not add surprise zone fees on eligible contiguous-U.S. addresses.
When we pack
Most paid orders are prepared within 1–2 business days after payment confirmation.
Cutoff: 5:00 PM ET on business days. Orders received before cutoff usually enter packing the same day when stock allows. Orders after cutoff, or on weekends/federal holidays, start the next business day. Peak seasons may add time; we will email if a delay is significant.
Transit estimates
After the carrier has the package, standard transit inside the contiguous U.S. is often about 5–8 business days. From payment to delivery, many orders arrive in roughly 6–10 business days. These are estimates only and may change with weather, volume, or carrier operations.
Tracking
We email a tracking number when the shipment is on its way. The first carrier scan may take up to 24 hours to appear.
Outerwear in transit
Jackets are packed for normal parcel handling. If the carton arrives damaged or the garment is stained or torn in transit, keep the packaging and contact us with clear photos so we can help.
Address issues
Enter a complete street address, including apartment or suite numbers. Delays or returns caused by an address you entered are your responsibility. Need a change? Email service@roivento.com as soon as possible—we can only update destinations before the order is locked for shipment.
Packages returned for address failure may be offered for reshipment (extra shipping may apply) or refunded for the product price, with outbound shipping often non-refundable when the error was on the address you provided.
Lost packages
If the carrier confirms a loss, email service@roivento.com with your order number. After verification, we arrange a replacement or refund as appropriate.
Shipping support
Email: service@roivento.com
Phone: +1 332-296-6970
Typical reply: 1–2 business days
Hours (Eastern Time)
Monday – Friday, 9:00 AM – 6:00 PM ET
Operating company
Guangzhou Qingmu Clothing Co., Ltd.
（广州青木服装有限公司）
China production & registration
Room A14, 2nd Floor, Room 211, Building 2,
No. 412 Jinling South Road, Nansha District,
Guangzhou, Guangdong 511458, China
U.S. mailing address
1698 Broadway
Brooklyn, NY 11207
United States
The Brooklyn address is for customer-service correspondence and authorized returns. It is not a U.S. factory. Manufacturing is based in Guangzhou, China. Do not use it as the ship-to address for new orders.